Unfortunately, we are unable to cancel or amend orders once they have been placed.

You can return your order once you have received it, please find further details in our Returns information.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Klarna and AliPay.

Please note AliPay is not available as a payment option for orders containing gift card.

Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.

If you're paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering.

For further information on Pay Later with Klarna, please click below.

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

Gift wrapping is available for £5 (per order). Simply tick the Gift Wrapping box in your shopping bag, where you can also add a personal message.

Please see our Shipping page for the most up to date information on delivery options for each region.

Our warehouse team are taking the recommended measures to ensure safety when packaging your orders. This means a lot of hand washing, stringest cleaning and a warehouse rota to ensure maximum personal safety.

We have extended our returns period to 60 days to give you more time to send orders back.

Please see our Returns page for more details.

We ship worldwide and prices on the site are shown in Pounds Sterling and US Dollars.

Please note: Due to new regulations shipping to Portugal is currently suspended until the end of March.

Please visit our Shipping page for more detailed information.

International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

EU orders: We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

Please use our returns portal to return your item to us.

 Our returns period is currently 60 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however, in some cases, this may be extended to 30 working days during busy times of the year.

 Please see our Return FAQs for more information.

Please allow 7-10 working days for all engraved and monogrammed orders to be despatched (excluding weekends).

Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

Always store your jewellery pieces individually, preferably in your Missoma soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.

 All our Missoma sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.

 You can find further advice on how to care, store and clean your jewellery on our Materials and Care page.

If you didn't find an answer to your query, pleaseContact Us- we aim to respond to all queries in up to 48 hours.